Customer Support / Поддержка клиентов

How to contact us / Как связаться

Billing info / Платёжные списания
  • Card statement descriptor: “Daniel Viktorovich” (or DanielViktorovich.com)
  • Payments are processed via Stripe and PayPal.

Refunds & Cancellations / Возвраты и отмены
  • Refunds via Stripe/PayPal follow our public policyRefund & Cancellation Policy
  • If your case is covered by the individual agreement (e.g., goal not reached under the contract conditions), we will process a refund by an alternative method (bank transfer, etc.).
  • To request a refund, please email danielviktorovich.com@gmail.com with: 1) full name, 2) email used at purchase, 3) date/amount, 4) payment method, 5) reason.

Rescheduling / Перенос сессии
  • Please notify ≥24 hours before the session start. Otherwise, the session is considered used.

Privacy / Конфиденциальность

Emergency / Эскалация
  • If you believe a charge is incorrect, write “Urgent: Billing” in the email subject — we’ll prioritize your request.
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